Privacy Policy

Last updated: October 14, 2026

HiOla Business is provided by Cadus Labs LLC. This policy explains how we collect, use, and protect information when businesses, workers, and invited users use HiOla Business websites, mobile apps, and related services.

Information We Collect

We collect information needed to run appointment-based business and learning-center workflows, including account details, business profiles, staff schedules, services, prices, customer and student records, guardian links, messages, appointment and attendance details, questionnaire responses, support requests, device information, app diagnostics, and the optional location information described below.

Location Information

HiOla Business accesses a device's precise location only when an authorized business user taps Use current location while editing the business profile. We use that one-time location to suggest the business address, map link, latitude, and longitude. The user can review or replace the result before saving it to the business workspace.

Saved business location information may be shown to the business's staff and customers as part of directions, booking, and business-profile features. We do not use location in the background, for advertising, or to track staff, students, guardians, attendance, kiosk activity, or movement. Users can deny location permission and enter the business address manually. Device permission can be changed at any time in system settings.

How We Use Information

We use information to provide the app, manage business workspaces, route messages, create and manage appointments, support staff access, prevent abuse, improve reliability, and comply with legal obligations.

Sharing

We share information only as needed to operate the service. This may include cloud hosting, analytics, messaging, crash reporting, customer support, and other service providers that help us deliver HiOla Business. We do not sell personal information.

Security Checks

We use Cloudflare Turnstile to help protect sign-in and other sensitive requests from automated abuse. When a security check is required, Cloudflare processes browser and network signals, such as your IP address, browser information, connection characteristics, and the site where the check runs, to distinguish people from bots. Cloudflare also uses these signals to improve Turnstile's bot detection. See Cloudflare's Turnstile Privacy Addendum for details about its processing and your privacy rights.

Optional App Install Measurement

Where the app offers Privacy & ad measurement, measurement is off until you choose to allow it. If you opt in, Google Analytics for Firebase collects app activity (including first opens and sessions), device and app information, approximate region, and a random app-instance identifier. We use this information with Google Ads to measure app acquisition and campaign results. This is separate from clicks on our website's app-store links; a store click does not prove an installation.

We do not send messages, contacts, business or customer records, account email addresses, or device advertising identifiers through this integration. Personalized advertising and automatic screen reporting are disabled. Approximate region for this optional measurement is distinct from the precise location you may explicitly provide for business address setup. You can withdraw your choice using Privacy & ad measurement on sign-in or in the Account menu. Turning it off stops future collection through this integration; it does not erase previously collected reports. See Google's privacy policy for information about Google's handling of data.

Business Customer Data

Businesses are responsible for the customer information they enter or receive in HiOla Business, including making sure they have the right permissions to send messages and manage appointment records. HiOla Business is not intended to diagnose, treat, or provide medical advice.

Security and Retention

We use technical and organizational safeguards intended to protect information. We keep information for as long as needed to provide the service, meet legal obligations, resolve disputes, protect users, and maintain business records.

Your Choices

You can update certain account and workspace information in the app. To request access, correction, deletion, or help with account removal, use the account controls in the app where available or contact us.

Contact

Questions can be sent to support@hiola.app, through the contact form at hiolabusiness.com, or by using the support options in the app.